Legal
Privacy Policy
Last updated: draft — pending review
SIREN TEARS ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices available to you.
Information we collect
When you contact us, submit a bespoke request, or place an order, we may collect your name, email address, phone/WhatsApp number, shipping address, and any details you choose to share about your enquiry (including images you upload). If you make a purchase, our payment provider will process your payment details directly — we do not store your card information ourselves.
How we use it
We use this information to respond to enquiries, prepare bespoke quotes, process and ship orders, provide customer support, and — only with your consent — send updates about SIREN TEARS. We do not sell your personal information.
Third-party services
We use third-party services to run this website and our business, which may process your data on our behalf under their own privacy and security practices. These currently include our website hosting provider, our content and image management system, and (once available) a payment processor and shipping carrier (NZ Post).
Cookies
Our website may use basic cookies or similar technologies necessary for the site to function, and — where enabled — analytics to help us understand how the site is used. You can control cookies through your browser settings.
Your rights
You may ask us what personal information we hold about you, request a correction, or ask us to delete it, subject to any legal obligations we may have to retain certain records (such as for tax or shipping purposes). To make a request, contact us using the details below.
Contact
Questions about this policy can be sent to sirentears1995@gmail.com.
This page is a general-purpose draft and has not been reviewed by a lawyer. We recommend having it reviewed against New Zealand privacy law (and any other jurisdictions you serve) before relying on it as your final policy.