RETURNS & REPAIRS

Every stone is individual. Every piece is confirmed before it leaves our studio.

At SIREN TEARS, each natural stone is unique. Colour, inclusions, texture and natural variations are part of the character of every piece.

Because each piece is individually photographed and available as a one-of-one creation, we take an additional step before dispatch.

Once your order is placed, we will provide you with current photographs and a short video of the exact piece you have purchased for confirmation.

Your piece will only be dispatched once you have confirmed it.

This allows you to see the actual stone, colour, details and overall appearance of your individual piece before it leaves our studio.

CHANGE OF MIND

Because our pieces are individually selected and one of one, we do not accept returns or exchanges for change of mind, incorrect selection, or differences in personal preference once the piece has been confirmed and dispatched.

We strongly encourage you to review the photographs and video carefully before confirming your order. If you have any questions about the stone, size, colour or details of the piece, please contact us before confirming.

NATURAL VARIATION

Natural stones are not manufactured to uniformity.

Small variations in colour, pattern, inclusions, texture and surface are natural characteristics of genuine stones and are not considered defects.

The appearance of a stone may also vary slightly depending on lighting, screen settings and photography.

IF SOMETHING GOES WRONG

Every SIREN TEARS piece is carefully inspected before dispatch and securely packaged for delivery.

If your piece arrives damaged, faulty, or does not match the description provided, please contact us as soon as possible with photographs of the item and its packaging.

We will assess the issue and work with you on the appropriate remedy in accordance with applicable New Zealand consumer law.

REPAIRS

We understand that jewellery is made to be worn and lived in.

If your SIREN TEARS piece requires repair or maintenance, please contact us with your order details and photographs of the piece.

Repair availability and any applicable costs will depend on the nature of the repair, the condition of the jewellery and whether the issue is covered by our applicable warranty or consumer guarantees.

Please do not attempt to repair or alter the piece yourself before contacting us.

Once a return or repair has been discussed and agreed, all shipping costs for sending the piece back to us are the responsibility of the customer, unless the issue is assessed as a fault covered under applicable New Zealand consumer law.

BEFORE YOU CONFIRM

Please take a moment to check:

• THE STONE

  Colour, pattern, inclusions and natural characteristics.

• THE DETAILS

  Size, measurements and materials listed on the product page.

• THE PIECE

  The exact photographs and video provided for your individual order.

Once you have confirmed the piece, we will carefully prepare it for dispatch.

One stone. One piece. Yours.

HAVE A QUESTION?

If you have any questions or concerns, please don't hesitate to reach out -- we're here to help and want to make sure you're well taken care of.

Please complete the form below and our team will respond as soon as possible (within 3 business days).